Technological advances and increasing workforce diversity are redefining today's workplace. Global work teams have become more commonplace, and employees are interacting with an expanding mix of colleagues from different cultural backgrounds and generations.

OfficeTeam collaborated with the International Association of Administrative Professionals (IAAP) to examine key workplace shifts and how employers and administrative professionals are adapting to these changes.

View charts of key findings:
Workplace Technology
The Global Workforce
Workplace Diversity
Embracing Change

Here are some other highlights from the research:

• Offices of the future will have an even stronger need for support staff members who can help integrate new technologies and keep a diverse, geographically dispersed workforce moving in the same direction.
• 46 percent of executives surveyed believe technology advancements will have the most significant impact on the way their companies conduct business.
• Many companies assemble work teams from around the world, leading to new perspectives and innovative ideas. Becoming familiar with differences in business and etiquette rules can improve effectiveness and communication. In fact, 82 percent of administrative professionals polled say they would benefit from taking a course on international business etiquette.
• Virtually all support staff (98 percent) view working with colleagues from different age groups as an opportunity to learn new perspectives. However, 71 percent of those surveyed feel working with a multigenerational workforce leads to workplace challenges.

If you would like to learn more about the study, download your complimentary research guide today!

How adaptable are you to a changing work environment? To find out, take OfficeTeam's Change Readiness Assessment.

Download the Changing Places, Changing Faces: Your Role in the Evolving Workplace PDF guide.

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