The 2013 OfficeTeam Salary Guide

The definitive resource for those hiring - and being hired - in the administrative field. The 2013 Salary Guide features projected starting salary ranges for more than 60 administrative positions, as well as an overview of current hiring trends, management advice and a glossary of job descriptions.

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Business Sense: Putting Your Intuition to Work

Learn how intuition can be used effectively to anticipate the needs of others and advance your career, based on research from OfficeTeam and the International Association of Administrative Professionals^®.

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Special Report: The Demand for Skilled Talent

This report is based primarily on external research on national employment trends and describes a tale of two job markets. High general unemployment is obscuring the fact that specialized talent is in short supply, leading to candidate shortages in many professional fields.

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Download The Demand for Skilled Talent for Canada.

Small to Midsized Business Guide 3

As the economic mood shifts into more positive territory, it's time for small businesses to take advantage of opportunities that arise. This guide identifies five key areas you can examine today to help position your organization for success including company culture and policies, social media presence, retention, and hiring.

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The Business Etiquette Guide

How has etiquette evolved in the workplace? This guide will help you and your employees understand how to put your best foot forward in today's online world. Learn etiquette tips when using social networking sites, as well as mobile devices, instant messaging, and phone, video and web conferencing. You'll also find answers to sticky etiquette questions.

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Customer Service Hiring and Employment Trends

Outstanding customer service professionals provide lasting impressions with customers, support sales and satisfaction efforts, and build brand loyalty. This guide contains research findings about the importance of a strong customer service staff to an organization and offers helpful information on hiring and retaining customer service stars.

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Small to Midsized Business Guide #2

Going the extra mile. It’s what distinguishes a great customer experience from an average one and sets a company apart from its competitors. This guide provides advice to help small and midsize business owners build a service culture within their organization by hiring the right people and further developing their current staff.

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Workplace Redefined

Find out how economic conditions have changed employee attitudes and affected different generations of workers. This report is based on a North American survey that compares the similarities and differences among Gen Y, Gen X and baby boomers. It also provides timely advice to recruit and retain employee teams of all generations.

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Post-Recession Leadership Strategies: A Small Business Guide for Hiring, Managing and Retaining Staff

As economic conditions change, are you prepared? This guide provides timely advice to help small and midsize business owners motivate and retain crucial talent. It highlights how progressive small businesses are keeping their teams productive and loyal as the economic cycle shifts and offers tips to help your firm prepare for growth.

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Your Secret to Success: Todays Super Admin

Learn how administrative professionals can take on more responsibilities to help propel their companies forward, based on research from OfficeTeam and the International Association of Administrative Professionals.

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Recognize Results: Drive Success Through Employee Recognition

Discover how employee recognition plays an integral role in increasing productivity and improving an organization’s bottom line, based on research from OfficeTeam and the International Association of Administrative Professionals.

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Changing Places, Changing Faces

Discover how recent shifts in the workplace, such as technological advances, diversity and globalization, are impacting administrative professionals and employers, based on research from OfficeTeam and the International Association of Administrative Professionals.

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Selecting and Working With a Temporary Staffing Agency

Learn essential points to consider when choosing a staffing firm. This booklet also provides tips for guiding interim staff through assignments to ensure optimal results.

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Hiring the Best People

Get the advice you need to minimize hiring mistakes. This booklet will teach you how to find good candidates, evaluate resumes, interview prospects, check references and close the deal.
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Earn Recertification Credit

We offer over a dozen free, live presentations that qualify for recertification credit to keep you and your employees up to date on issues and trends impacting the administrative profession. If you would like an OfficeTeam representative to deliver a presentation to your company or professional group, please contact your nearest OfficeTeam location at 1.800.804.8367.