Giving advice on workplace diplomacy is a lot like advising people on how to get along with their families – generalizations are risky. What works for you in a given environment may not work for someone else. Yet there are certain steps you can take in almost any situation that can help enhance your working relationships. Consider the following suggestions.

Work Through the Chain of Command

Even though many companies are no longer as structured as they once were, a chain of command – informal though it may be – still exists, and you want to observe it.

See Both Sides

Get to know the people with whom you're working and understand their motivations. Set aside your own agenda to recognize the challenges they face and see things from their perspective.

Share Credit Generously

When reporting the results of a team project you were involved with, always use "we" instead of "I." And when leading the group, mention the specific contributions made by each team member.

This section provides advice on how to build and manage positive relationships with your coworkers and managers, including tips on office etiquette and how to minimize office politics and resolve conflict.